Customer Service

Robert Stapf *Total Satisfaction Guarantee* We at Stapfpower lifestyle products love happy customers. Shopping online, especially at a small and independent store like ours and for a product that you have not "really" seen or touched can be a bit uncomfortable sometimes. We understand and absolutely respect these concerns. To ease your mind and to make your decision a bit easier, we offer you a special 30-days-no-questions- asked-money-back-guarantee on every BierFranz™. If you don't like it, just send back the undamaged stein and we will refund your money. (This excludes shipping costs). Please contact our <A HREF="http://bierfranz.myshopify.com/pages/about-us-1"> Customer Service</A> and we will send you the necessary return form. We worked very had on the development and the manufacturing of the BierFranz to ensure the highest level of quality and we are are sure that you will be satisfied. We can give you this guarantee because we are convinced that you will not return your BierFranz™ out of you own free will, but love it and be very happy. Have we mentioned? We love happy customers... All orders ship via USPS standard ground shipping. As the stein is made of glass, we are very thorough in packing it up well padded and secured. If against all precautions the stein should be broken or chipped at arrival, please contact <A HREF="http://bierfranz.myshopify.com/pages/about-us-1">Customer Service</A> immediately so we can start the return process in time. We cannot accept returns of broken or chipped stein that were not immediately claimed after delivery. Also, please keep all boxes and packaging of damaged deliveries intact! *Orders* Please allow 2-3 business days for the warehouse to receive your order. This is the facility that ships your steins. Please allow another 4-5 days for the actual shipping. If you have a question regarding your order, please contact <A HREF="http://bierfranz.myshopify.com/pages/about-us-1">Customer Service</A>. Right, we do not have a 24 hour service hotline. Why? Because we hate being on hold and then talk to a "service representative". With that in mind, we especially do not want our customers to go through such an unpleasant experience. (Remember our happy customers mantra?). Instead, we promise you an uber-fast handling of your email, answered by a competent member of our staff or even the owner itself within 24 hours (sometimes even within 24 minutes). _Please Note:Stapfpower lifestyle products LLC makes a good faith effort to ensure the accuracy of all text, including, but not limited to: product descriptions, pricing, availability, and all offerings including the technical coding, functionality, and performance of and as presented via our Web sites, and through our process of transaction processing. Our extensive and continual review process coupled with our testing process ensures that the risk of error and inaccuracy is mitigated. However, we reserve the right to review all orders for accuracy and fraud, to the best of our ability, in a timely fashion. As such, we reserve the right to hold and/or cancel orders deemed inaccurate or fraudulent, and limit our responsibility to the cancellation of the order(s), notification of the customer, and refunding of any monies collected._ Total Satisfaction Guarantee We at Stapfpower lifestyle products love happy customers. Shopping online, especially at a small and independent store like ours and for a product that you have not “really” seen or touched can be a bit uncomfortable sometimes. We understand and absolutely respect these concerns. To ease your mind and to make your decision a bit easier, we offer you a special 30-days-no-questions- asked-money-back-guarantee on every BierFranz™. If you don’t like it, just send back the undamaged stein and we will refund your money. (This excludes shipping costs). Please contact our <A HREF="http://bierfranz.myshopify.com/pages/about-us-1"> Customer Service</A> and we will send you the necessary return form. We worked very had on the development and the manufacturing of the BierFranz to ensure the highest level of quality and we are are sure that you will be satisfied. We can give you this guarantee because we are convinced that you will not return your BierFranz™ out of you own free will, but love it and be very happy. Have we mentioned? We love happy customers… All orders ship via USPS standard ground shipping. As the stein is made of glass, we are very thorough in packing it up well padded and secured. If against all precautions the stein should be broken or chipped at arrival, please contact <A HREF="http://bierfranz.myshopify.com/pages/about-us-1">Customer Service</A> immediately so we can start the return process in time. We cannot accept returns of broken or chipped stein that were not immediately claimed after delivery. Also, please keep all boxes and packaging of damaged deliveries intact! Orders Please allow 2-3 business days for the warehouse to receive your order. This is the facility that ships your steins. Please allow another 4-5 days for the actual shipping. If you have a question regarding your order, please contact <A HREF="http://bierfranz.myshopify.com/pages/about-us-1">Customer Service</A>. Right, we do not have a 24 hour service hotline. Why? Because we hate being on hold and then talk to a “service representative”. With that in mind, we especially do not want our customers to go through such an unpleasant experience. (Remember our happy customers mantra?). Instead, we promise you an uber-fast handling of your email, answered by a competent member of our staff or even the owner itself within 24 hours (sometimes even within 24 minutes). Please Note:Stapfpower lifestyle products LLC makes a good faith effort to ensure the accuracy of all text, including, but not limited to: product descriptions, pricing, availability, and all offerings including the technical coding, functionality, and performance of and as presented via our Web sites, and through our process of transaction processing. Our extensive and continual review process coupled with our testing process ensures that the risk of error and inaccuracy is mitigated. However, we reserve the right to review all orders for accuracy and fraud, to the best of our ability, in a timely fashion. As such, we reserve the right to hold and/or cancel orders deemed inaccurate or fraudulent, and limit our responsibility to the cancellation of the order(s), notification of the customer, and refunding of any monies collected.

2007-03-18T19:27:09-04:00

customer-service 24837

2007-03-18T19:27:09-04:00

17298

Customer Service

2007-03-24T00:48:36-04:00